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To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
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To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Click here - Change C02
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If you call out a technician you or a member of your staff must be present when they arrive and the technician must be able to enter the property to access the Power Unit.
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Ventilation airflow for the Power Unit is not obstructed and is less than 32C
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Click here - Product Not Freezing
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If your power unit is under freezing, please watch the following video to rectify this problem.
Click here - Under Freezing
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To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Click here - Change Timer Settings
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Ventilation airflow for the Power Unit is not obstructed and is less than 32C
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
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To view our helpful video, follow the link below.
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If the technician finds no fault with your machine you may be charged for the call out.
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To view our helpful video, follow the link below.
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When calling out a technician, please ensure that you or a member of your staff is present upon arrival. Our Frozen Brothers Technician will check in and request confirmation of the exact location and access details for the equipment designated in the service order.
IMPORTANT: Below are the key things that you are responsible for fixing. We reserve the right to apply a charge* if you place a service order for us to attend your site to fix any of the items listed in the table below.
You Fix
*There will be a call-out charge of £95 plus VAT for any "You Fix" identified. Additionally, if our technician is required to make a fix, a fee of £25 plus VAT (per fix) will be applied. Please note that these charges are subject to change, and we reserve the right to adjust them with immediate effect.
