Queries & Complaints
If you’re looking for an update on your equipment, technician visit, or have a general query, you’re in the right place. You can also share any concerns or complaints here, and we’ll do our best to resolve them promptly and professionally.
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WHERE IS MY EQUIPMENT
If your concern is related to the delivery or operation of your equipment, please click here to submit your request.
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WHERE IS MY TECHNICIAN
If your concern is related to the absence or delay of a technician, please click here to submit your request.
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WHERE IS MY VIDEO
If your concern is related to the delivery or availability of your video, please click here to submit your request.
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YOUR FEEDBACK ON OUR TEAM
Tell us what went well or what could be better—we’re here to listen and improve.
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EQUIPMENT COMPLAINT
Click here if you have any complaints about our equipment (Note: this is not for requesting repairs).